Your visit
How our referrals work
At Advanced Vetcare London, we understand that visiting a referral veterinary centre can feel daunting - both for you and your pet. From your initial referral through to diagnosis, treatment, and recovery, our team is here to provide clarity, compassion, and expert care every step of the way.
We aim to make your visit as seamless and stress-free as possible while ensuring your pet receives the highest standard of veterinary medicine in our South London facility.
Your pet’s health, handled with care
From the moment you walk through our doors, you can be assured of expert-led care delivered with sensitivity and respect. Here’s what you can expect from your visit to London Advanced Vetcare.
On the day of your veterinary appointment
When you arrive at Advanced Vetcare London, you’ll be greeted by one of our client care team members, who will check you in and guide you to our waiting area. We work hard to minimise waiting times, but rest assured your pet’s comfort and well-being remain our priority throughout.
During the consultation, one of our highly-experienced vets will perform a thorough examination of your pet and discuss their clinical findings in detail. If further diagnostics or treatment are recommended, we will always talk you through the next steps and associated costs.
What to bring to your appointment
Once we’ve received your referral from your primary care vet, our team will be in touch to schedule your pet’s consultation. We'll let you know which clinician your pet will be seeing, and whether any preparation is needed in advance - such as fasting for sedation, imaging, or lab work.
We encourage you to share any relevant history, test results or scans in advance to help us form a clear picture before your arrival.
Referral Letter
X-rays
Medication
Comfort & Toys
Questions
Diagnostics and treatment
Should your pet require advanced imaging - such as MRI, CT, or ultrasound - or laboratory diagnostics, we are often able to proceed the same day.
Depending on the nature of the condition, your pet may be admitted for further investigation, treatment, or surgery. You’ll be kept informed at every stage, with clear explanations and support from both our clinicians and nursing staff.
We’ll always seek your consent before undertaking any procedure and make sure you’re comfortable with the plan ahead.
Diagnostics and treatment
Should your pet require advanced imaging - such as MRI, CT, or ultrasound - or laboratory diagnostics, we are often able to proceed the same day.
Depending on the nature of the condition, your pet may be admitted for further investigation, treatment, or surgery. You’ll be kept informed at every stage, with clear explanations and support from both our clinicians and nursing staff.
We’ll always seek your consent before undertaking any procedure and make sure you’re comfortable with the plan ahead.
Discharge and aftercare
- A summary of findings and procedures carried out
- Instructions for medication and post-treatment care
- Signs to monitor at home
- A direct point of contact for follow-up queries
Ongoing support
Your relationship with us doesn’t end when your pet leaves the clinic. Whether you need advice during recovery, clarification about treatment, or long-term management support, our team is here to help.
Our priority is the comfort and well-being of your pet - and your peace of mind.
Frequently asked questions
Once we receive your referral from your primary care vet, our team will contact you to schedule your pet's consultation. We'll inform you which clinician your pet will see and any preparation needed in advance.
Please bring your referral letter, any recent X-rays or lab results, current medication information, a familiar blanket or toy for your pet's comfort, and a list of questions you'd like to discuss.
Preparation depends on the planned procedures. We'll let you know if your pet needs to fast for sedation, imaging, or lab work when we schedule your appointment.
Yes, we can often perform advanced imaging (MRI, CT, ultrasound) and laboratory diagnostics on the same day as your consultation, depending on your pet's needs.
Absolutely. We keep you informed at every stage with clear explanations from our clinicians and nursing staff. We always seek your consent before any procedure and ensure you're comfortable with the treatment plan.
You'll receive a comprehensive discharge report with findings, medication instructions, home care guidelines, warning signs to watch for, and a direct contact for follow-up questions. We also send a clinical report to your referring vet.
Yes, our team remains available for advice during recovery, treatment clarification, and long-term management support. Your relationship with us continues beyond your visit.
Please allow sufficient time for parking and check-in. While we work to minimise waiting times, consultation length varies depending on your pet's condition and any required diagnostics or procedures.
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