Payment & insurance
Understanding your options at Advanced Vetcare London
At Advanced Vetcare London, we’re committed to providing advanced veterinary care with transparency and support at every stage - including when it comes to finances.
We know that navigating veterinary costs and insurance claims can be overwhelming, particularly when your pet is unwell. Our experienced team is here to guide you through the process and help ensure everything runs as smoothly as possible.
Payment options for patients with insurance
If your pet is covered by a suitable insurance policy, we may be able to arrange a direct claim service. This means we claim the treatment costs directly from your insurance provider, so you only need to cover any excess or items not included in your policy.
Please note that direct claims must be agreed with us in advance of your appointment (arrangements cannot be made directly with your insurance provider).
Payment options for patients without insurance
We understand that not all pets are insured, and unexpected veterinary costs can be challenging. For eligible clients, we may be able to offer a vet payment plan to help spread the cost of certain procedures or treatments.
All vet payment plans are discussed on a case-by-case basis and subject to approval. Please speak to our team before your appointment if you’d like to learn more.
What finance options are available?
We work in partnership with trusted finance providers to offer responsible, regulated pet care finance plans. Options may include:
- Interest-free finance over short terms (subject to status)
- Flexible payment plans over longer terms
- Immediate decisions following online applications
- Simple repayments, usually by monthly direct debit
Whether it’s a planned procedure or urgent intervention, we can guide you toward a finance plan that suits your situation.
Transparent Veterinary Costs
Whether you’re covered by pet insurance or exploring a vet payment plan, before proceeding with any diagnostics or treatment, we will always provide a clear estimate and take time to explain the costs involved. We believe in full transparency and will never proceed with additional procedures without your informed consent.
Estimates are tailored to your pet’s individual needs and may vary depending on their condition, the complexity of the investigation and the level of care required.
Payment terms
Payment is required in full at the time of consultation or prior to discharge if your pet is admitted for further treatment. We accept all major debit and credit cards (excluding American Express) and BACS transfers by prior arrangement.
If you’re claiming through insurance, you may choose to pay us directly and seek reimbursement - or explore a direct claim option (see below).
FAQ's
We offer flexible payment options to help you manage the cost of your pet’s treatment. Depending on the procedure and your circumstances, finance plans may be available to spread payments over several months. Our team can talk you through the options, explain eligibility, and help you choose the plan that best fits your budget so you can focus on what matters most: your pet’s health.
We offer a range of finance options designed to make veterinary treatment more manageable. Our team will guide you through the application process, explain repayment terms, and help you choose the most suitable plan for your needs. Finance is quick to set up and allows you to access the care your pet needs without delay.
Setting up finance is quick and easy. Speak to our team, and we’ll guide you through the options and help get everything arranged as fast as possible.
Any questions? We're here to help
Our goal is to make specialist care more accessible and less stressful - and that includes guiding you through the financial aspects of treatment.
If you have any questions about payment, insurance, or how we can help support your claim, please don’t hesitate to contact our team. We’re always happy to help.
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